隱私權政策

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隱私權政策

隱私權保護政策的內容
美育 非常重視各位會員的隱私權。請您於提供個人資料前閱讀以下相關隱私權保護政策的內容。
個人資料的定義
個人資料是指得以識別您的身分且未公開的資料，如姓名、地址、電話號碼或電子郵件地址。
本隱私權保護政策只適用於美育
本政策不適用於非美育 所有，也不適用於非美育 僱用或管理之人。
資料蒐集及使用
在您註冊美育 帳號、使用美育 產品或服務、參加贈獎及抽獎活動時，美育 會蒐集您的個人資料。
當您在美育 註冊時，我們會詢問您的姓名(中文)、電子郵件地址、出生日期、性別及郵遞區號等資料。在您使用某些特定服務時，我們可能還會詢問您的住址、信用卡資料等相關資料。在您註冊美育 帳號並登入我們的服務後，我們就能辨別您的身分。 美育 須用之會員個人資料極為精簡，故資料欄位均屬必填欄位，若您不提供該等資料則無法使用相關的美育 產品及服務。美育 也自動接收並記錄您的IP位址。
在您使用美育 產品及服務期間，美育 可將資料用作以下用途：滿足您對產品和服務的要求、改進我們的服務、聯絡您、進行研究。
美育 蒐集、處理及利用個人資料之特定目的如下：會員管理與服務、資訊通訊服務、網路購物、廣告、商業行為以及其他契約、類似契約或法律關係管理之事務或業務。
資料分享與揭露
除非是為了向您提供您所要求的產品或服務、獲得您的授權，或有下列情形，否則美育 不會向任何非相關人士或非關係企業提供您的個人資料，或與之分享：
● 我們向已簽署保密協議書之代表美育 執行業務或與我們共事的值得信賴的合作夥伴提供這些資料。這些公司可能會將您的個人資料用於協助美育 就我們和行銷夥伴所提供產品及服務的事宜，與您進行溝通。但這些公司無獨立權利分享這些資料。
● 我們對傳票、法院命令或法律程序作出回應、取得或行使法律權利，或對訴訟上之請求提出防禦。
● 我們認為為了調查和防止非法活動、涉嫌詐欺、對人身安全有潛在威脅的狀況、對美育 服務條款的違反，或為了對上述情形採取應對措施，或法律另有規定，而有必要分享您的個人資料時。
● 如果美育 全部或部分業務被其他公司收購或合併，我們會將您的個人資料移轉給該公司。如果發生這種情況，美育 會在您的個人資料被移轉且將適用不同的隱私權政策前通知您。
會員查詢、修改及刪除個人帳號資料服務
您可隨時查詢、閱覽及修改個人美育 帳號資料。
美育 會將發送活動eDM至您的帳號信箱，您若欲停止收到此類eDM，可按照所收訊息中的指示取消訂閱這些訊息。 如果您要刪除您的美育 帳號，請與我們聯繫meiyu@kidsmusic.com.tw
機密性和安全性
我們會將有權存取您個人資料之員工限於我們合理相信是為了向您提供產品或服務或為了完成工作而需要取得這些資料的員工。 我們已採取符合法規要求的實體、電子和程序防護措施，以保護您個人資料的安全。
隱私權保護政策修訂
美育 可不時修訂本政策。當我們在個人資料的處理上有重大變更時，會將通知傳送到您在美育 帳號的電子郵件地址，或在我們的網站上張貼告示。
問題和建議
如果您有任何問題或建議，歡迎透過客服信箱meiyu@kidsmusic.com.tw與我們聯繫。

資料刪除說明流程

  1. 進入您 Facebook 個人檔案的應用程式和網站設定頁籤：https://www.facebook.com/settings?tab=applications

  2. 移除您的應用程式。

出貨流程

1. 產品均享有7天猶豫期之權益(注意！猶豫期非試用期)，若退/換回產品非全新狀態且包裝完整，將影響您的退貨權益及需負擔回復原狀責任。
2. 商品運費計價方式將明載於網頁中，如未有記載將由本公司或商家負擔。
3. 消費未滿3000元將酌收80元物流處理費(後續發生退貨者，運費將不予以退還)。
4. 當日15:50前完成的訂單，約5個工作天內出貨(週日、國定假日不配送)。

寄送時間：
全台灣5個工作天到貨

送貨方式：
透過宅配送達。除網頁另有特別標示外，均為常溫配送。
消費者訂購之商品若經配送兩次無法送達，再經本公司以電話與Email均無法聯繫逾三天者，本公司將取消該筆訂單，並且全額退款。

送貨範圍：
限台灣本島與離島地區註，部分離島地區包括連江馬祖、綠島、蘭嶼、琉球鄉…等貨件，將送至到岸船公司碼頭，需請收貨人自行至碼頭取貨。注意！收件地址請勿為郵政信箱。

註：離島地區不配送安裝商品、手機門號商品、超大材商品及四機商品。

退貨流程

Meiyu 線上購物的消費者，都可以依照消費者保護法的規定，享有商品貨到次日起七天猶豫期的權益。但猶豫期並非試用期，請留意，您所退回的商品必須回復原狀（須回復至商品到貨時的原始狀態）並且保持完整包裝（包括商品本體、配件、贈品、保證書、原廠包裝及所有附隨文件或資料的完整性），切勿缺漏任何配件或損毀原廠外盒。

如果您所購買的商品是屬於易於腐敗之商品、保存期限較短之商品、客製化商品、報紙、期刊、雜誌，依據消費者保護法之規定，將無法享有七天猶豫期之權益且不得辦理退貨。

如果您所購買的是影音商品、電腦軟體或個人衛生用品等一經拆封即無法回復原狀的商品，在您還不確定是否要辦理退貨以前，請勿拆封，一經拆封則依消費者保護法之規定，無法享有七天猶豫期之權益且不得辦理退貨。

如果您所購買的是非以有形媒介提供之數位內容或一經提供即為完成之線上服務，一經您事先同意後始提供者，依消費者保護法之規定，您將無法享有七天猶豫期之權益且不得辦理退貨。

若您需辦理退貨，請於網頁點選「聯絡美育」，將由客服人員為您服務，我們將於接獲申請之次日起1個工作天內檢視您的退貨要求，檢視完畢後將以E-mail回覆通知您，並將委託本公司指定之宅配公司，在5個工作天內透過電話與您連絡前往取回退貨商品。請您保持電話暢通，並備妥原商品及所有包裝及附件，以便於交付予本公司指定之宅配公司取回（宅配公司僅負責收件，退貨商品仍由特約廠商進行驗收），宅配公司取件後會提供簽收單據給您，請注意留存。

退回商品時，請以本公司或特約廠商寄送商品給您時所使用的外包裝（紙箱或包裝袋），原封包裝後交付給前來取件的宅配公司；如果本公司或特約廠商寄送商品給您時所使用的外包裝（紙箱或包裝袋）已經遺失，請您在商品原廠外盒之外，再以其他適當的包裝盒進行包裝，切勿任由宅配單直接粘貼在商品原廠外盒上或書寫文字。

提醒您，原廠外盒及原廠包裝都屬於商品的一部分，若有遺失、毀損或缺件，可能影響您退貨的權益，也可能依照損毀程度扣除為回復原狀所必要的費用。

若因您要求退貨或換貨、或因本公司無法接受您全部或部分之訂單、或因契約解除或失其效力，而需為您辦理退款事宜時，您同意本公司得代您處理發票或折讓單等相關法令所要求之單據，以利本公司為您辦理退款。

本公司收到您所提出的申請後，若經確認無誤，將依消費者保護法之相關規定，返還您已支付之對價（含信用卡交易），退款日當天會再發送E-mail通知函給您。

 

MEIYU WONWON Privacy Policy

MEIYU WONWON, Inc. (hereinafter referred as “Company”) will handle, in accordance with the following policy, the personal information including the private information obtained from our customers (“User” or “Users”) when they use our Company service (“Service”).

Data Manager:MEIYU WONWON, Inc.

Contact:app@kidsmusic.com.tw

1. Obtaining personal information

The Company may sometimes obtain Users’ information through the Service as follow under their consent.
1.1. Information voluntarily input by Users when using various functions of the Service
1.2. Information explicitly expressed to Users by external services such as social network service when given consent for connection with such external services
1.3. Information automatically obtained when using the Service
Terminal device information
Access history to information of the Service
Access history to advertisements in the Service and behavioral history from such advertisements
User agents
IP address
Cookie information

2. Purpose of use of information

Users’ information we collect may be used for the following purposes.
To authenticate the use of the Service
To provide the Service and the other service for Users
Responses to customer introduction and inquiries in relation to the Service
Efforts to cope with the violations of our Company’s regulations and policies regarding the Service
Efforts to improve and customize the Service to the interests of our users, including research and analysis
Informing Users about conspicuous impacts or influences on our Service; outstanding alterations of the Service or suspension of the Service etc.
Providing Users with information on services and products of our Company, advertisers and other affiliated companies.
Other similar purposes

3. Providing Users’ information to third parties

3.1. Without any prior consent of the individual, Company will not provide personal information to any third parties, except for cases permitted under the Personal Information Protection Law and other related laws and regulations, and the following cases.
When entrusting an individual or entity to handle all or any part of personal information within the purpose of use
When Users’ personal information is transferred to an individual or entity following mergers and acquisitions etc.
When required by court orders
In cases permitted under the Personal Information Protection Law and other related laws and regulations
3.2. The Company may provide or disclose the statistical information which does not specify individual users

4. Transfer of the Users’ information

Company may transfer the Users’ information obtained in overseas to Taiwan in order to handle, process and store such information inside Taiwan. Company will take proper measures necessary to protect personal information among Users’ information in accordance with the applicable laws and ordinances.

5. Measures taken in response to requirement of disclosure and such like

When we are requested by User in accordance with the procedures under the Personal Information Protection Law to disclose, to correct, to delete or to restrain of use of their information, we will take appropriate measures in reasonable period after confirming that the request is really made by such User him/herself. No measure will be taken in the case that Company is not obliged to do so under the Personal Information Protection Law and other related laws and regulations. Users may withdraw their consent for the handling of the personal information in any time they wish. In case that Users do not agree for the handling of the personal information, some parts of the Service will not be provided since they require the personal information registration.

6. Assessment on Users’ trends

The Company may install the other companies’ modules onto our applications in order to assess and measure use of our Service.

7. Security measures for Users’ information

Company will take security measures in order to prevent leakage, loss or damage of the Users’ information stored.

8. Storage period of personal information

Company stores and uses the Users’ information during the period necessary to accomplish the purpose of information usage.

9. Notification of altered privacy policy

The Company will post the amended privacy policy on our website or applications when the privacy policy is altered. The Company will obtain Users’ consent through procedures the Company consider appropriate when the laws require to do so in amending the privacy policy.

10. Inquiries

Any inquiry about this privacy policy may be communicated to: app@kidsmusic.com.tw

11. Shipping process
Shipping time:
5 working days to arrive in Taiwan
12. Delivery methods
Delivered via home delivery. Unless otherwise indicated on the website, all items are delivered at room temperature.
If the product ordered by the consumer cannot be delivered after two deliveries, and the company cannot be contacted by phone or email for more than three days, the company will cancel the order and issue a full refund.

13. Delivery range

Limited to the main island of Taiwan and the outlying islands. Note, some outlying islands, including Lianjiang Matsu, Ludao, Lanyu, Ryukyu Township, etc., will be delivered to the dock of the shore shipping company, and the consignee should be asked to pick up the goods at the dock. Notice! The delivery address should not be a PO Box.

Note: Installation products, mobile phone number products, oversized materials and four-machine products will not be delivered in outlying islands.

14. Regarding returns
Consumers who shop online at Meiyu can enjoy a seven-day hesitation period from the day after the goods arrive in accordance with the provisions of the Consumer Protection Law. However, the hesitation period is not a trial period. Please note that the returned product must be returned to its original state (it must be returned to the original state when the product arrived) and kept in a complete package (including the product body, accessories, gifts, warranty, original packaging and all the integrity of the accompanying documents or materials), do not miss any accessories or damage the original box.
If the goods you purchase are perishable goods, goods with a short shelf life, customized goods, newspapers, periodicals, magazines, according to the provisions of the Consumer Protection Law, you will not be able to enjoy the seven-day hesitation period and cannot apply for return the goods.
If you have purchased audio-visual products, computer software or personal hygiene products that cannot be returned to their original state once they are opened, please do not open the package until you are not sure whether to return the package. According to the provisions of the law, they cannot enjoy the seven-day hesitation period and cannot handle returns.
If you purchase digital content that is not provided in a tangible medium or an online service that is completed once it is provided, it will only be provided after your prior consent. According to the provisions of the Consumer Protection Law, you will not be able to enjoy the seven-day hesitation period. Returns are not allowed.
If you need to return the goods, please click “Contact Meiyu” on the webpage, and the customer service staff will serve you. We will review your return request within 1 working day from the day after receiving the application. – Mail reply to notify you, and will entrust the home delivery company designated by the company to contact you by phone within 5 working days to retrieve the returned goods. Please keep the phone open, and prepare the original product and all packaging and accessories so that it can be delivered to the home delivery company designated by the company for retrieval (the home delivery company is only responsible for receiving the goods, and the returned goods are still checked by the special manufacturer). The receipt will be provided to you after the package is completed, please keep it.
When returning the goods, please use the outer packaging (carton or packaging bag) used by the company or the special manufacturer to send the goods to you, and deliver the original package to the home delivery company who came to pick up the goods; if the company or the special manufacturer sends the goods to you The outer packaging (carton or packaging bag) used when the product was delivered to you has been lost. Please pack the product in another appropriate packaging box in addition to the original outer box of the product. Do not allow the delivery note to be directly pasted on the original product. or written text on the outer box.
Remind you that the original outer box and original packaging are part of the product. If there is any loss, damage or missing parts, it may affect your right to return the product, and may also deduct the necessary expenses for restoring the original state according to the degree of damage.
If you request a return or exchange, or because the company cannot accept all or part of your order, or because the contract is cancelled or invalid, you agree that the company can process the invoice on your behalf. Or the documents required by the relevant laws and regulations, such as the discount slip, so that the company can handle the refund for you.
After the company receives your application, if it is confirmed that it is correct, it will return the consideration you have paid (including credit card transactions) in accordance with the relevant provisions of the Consumer Protection Law, and will send an E-mail notification letter on the day of the refund. to you.